Manager, Technical Support

📋 Description

• Manage day-to-day operations of a highly skilled, connected support engineering team.
• Coach and mentor your team to develop individuals and reach potential.
• Support change and drive outcomes aligned with global objectives and customer experience.
• Lead projects and initiatives that propel the company forward.
• Collaborate with Support Managers to meet global service level objectives.
• Participate in an on-call rotation and serve as a contact for escalations.

🎯 Requirements

• 5+ years leading people and teams in software support ops.
• Articulate the importance of customer experience across business and tech.
• Strong communication, people management and coaching skills.
• Gather, analyze and interpret data to resolve problems.
• Dedication to growing the team and building a positive culture.
• Familiar with business systems and support apps (Salesforce, ServiceCloud, Tableau).

🎁 Benefits

• Diverse, welcoming environment that supports authentic selves.
• Flexible work model: office-based, remote, or hybrid.
• Reasonable accommodations available during the application process.