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Own performance, staffing strategy, and organizational health across multiple pods or business
Lead and develop a layer of managers and senior ICs, building leadership capability, succession
Set the operating cadence for your area through goal-setting, business reviews, inspection
Drive workforce planning for your organization in partnership with Workforce Management
Partner with managers to ensure high-quality performance management, coaching, career development
Serve as the senior escalation leader for critical customer issues, major incidents, and strategic

Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
6+ years of experience leading technical teams in fast-paced, high-volume support organizations
Hands-on experience as an individual contributor in a technical support engineering, technical
Demonstrated success running larger support organizations across multiple teams, business segments
Proven experience handling complex escalations, incidents, and executive-facing customer situations
Strong track record of building, coaching, and retaining high-performing managers, senior ICs, and

Manager, Technical Support Engineering

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