Manager Technical Support

📋 Description

• Lead, mentor, and develop geographically distributed technical support teams, fostering
• Oversee support operations for healthcare revenue cycle applications, including financial
• Serve as the primary escalation point for complex customer issues, ensuring timely resolution and
• Drive operational excellence by monitoring service levels, support performance metrics, workforce
• Analyze operational data to identify trends, root causes, and opportunities to improve
• Collaborate closely with Product, Engineering, Customer Success, and Professional Services teams to

🎯 Requirements

• Bachelor's degree in Information Technology, Business, Healthcare Administration, or a related
• 7+ years of experience in technical support, healthcare IT, or customer operations, including at
• Strong background supporting healthcare revenue cycle, financial management, patient registration
• Proven success managing customer escalations, leading organizational change, and improving
• Experience using CRM, case management, reporting, knowledge management, or service management
• Familiarity with healthcare software, revenue cycle management systems, SQL, reporting tools, ITIL

🎁 Benefits

• Competitive annual salary of CAD $85,000–$95,000, based on experience, skills, and market factors.
• Fully remote work opportunity within Canada.
• Opportunity to lead impactful healthcare technology support operations.
• Collaborative environment focused on innovation, operational excellence, and continuous improvement.
• Cross-functional exposure with Product, Engineering, Customer Success, and Professional Services
• Professional growth opportunities within a global healthcare technology organization.