Manager, Trial Experience - SaaS

📋 Description

• Lead and develop the Trial Experience team; drive value-driven conversations with customer-facing
• Monitor and drive team KPIs; maintain high accountability and ensure engagement from trial start.
• Develop consistent business processes; guide the team to achieve goals using the HighLevel platform.
• Foster a collaborative, results-oriented environment; provide strategic insights to customers for
• Escalation handling and problem solving to support customers and internal teams.
• Be available to support team via Zoom; adapt to business needs and changes.

🎯 Requirements

• Bachelor’s Degree or equivalent SaaS experience preferred.
• 5+ years leading fast-paced, customer-facing teams in SaaS/Product-Led Growth context.
• 3+ years in staffing, performance management, coaching and development of front-line staff/junior
• Strong people management mindset; mentoring and professional development focus.
• Technical aptitude to help users succeed with HighLevel software; data-driven mindset.
• Excellent collaboration, time-management and prioritization; ability to build cross-functional

🎁 Benefits

• Remote-first work environment across multiple locations.
• Opportunity to lead a growing, globally distributed team.
• Exposure to high-scale SaaS platform and analytics-driven culture.