People management: Conduct monthly 1:1s with each direct report, track performance metrics (call
Clinical quality: Review chart documentation and AI-flagged call recordings for quality/compliance
Complaints & escalations: Triage and investigate patient complaints and negative reviews tied
Process improvement: Own monthly SOP reviews for the FL team; flag gaps, conflicts, or outdated
Cross-functional coordination: Serve as liaison between virtual care and in-center clinical staff
Onboarding: Coordinate shadowing and ramp-up for new FL hires

🎯 Requirements

Licensed PA, NP, or RN with clinical background in urgent/emergency care or telemedicine
2+ years in a clinical people-management or supervisory role
Comfortable with performance data (call center reporting, chart audits) — this is a hands-on
Strong documentation habits; you'll be escalating findings with evidence, not impressions
Based in or able to work FL market hours

🎁 Benefits

Unlimited PTO

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