Manager, WFM Operations

📋 Description

• Lead AI-informed capacity planning across Compliance lines.
• Present forecast risk and capacity tradeoffs to CX, Finance, Compliance.
• Partner with Ops, Finance, Product, Legal, Compliance on workforce priorities.
• Develop cost models and OpEx forecasts for Compliance Ops.
• Identify opportunities; build business cases; drive cross-functional buy-in.
• Execute plans to meet regulatory targets; manage capacity risks.

🎯 Requirements

• 5+ years in senior Workforce Management, Operations, or Strategic WD roles.
• Executive-level communication and stakeholder leadership.
• Expertise in capacity planning, forecasting, scenario modeling.
• Experience with AI-informed workforce models and regulated environments.
• Strong analytics; translate data into strategic recommendations.
• Familiarity with WFM platforms (e.g., Assembled) and BI tools (Looker, Hex).

🎁 Benefits

• Equal Opportunity Employer; diverse, inclusive culture.
• Disability accommodations available; apply via accommodations contact.