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📋 Description

  • Define CX AI vision, strategy, and goals for contact center transformation.
  • Drive growth by spotting trends and opportunities in contact center.
  • Lead CX AI roadmap and new AI offerings for contact centers.
  • Oversee CX AI offerings, CCaaS, CRM, and partnerships.
  • Own P&L and drive revenue growth for the CX AI practice.
  • Lead cross-functional teams to deliver high-quality CX AI implementations.

🎯 Requirements

  • 10+ years leading CX AI, contact center ops.
  • Leadership in tech consulting, with project mgmt and exec partnerships.
  • Cross-functional leadership with P&L accountability.
  • CCaaS knowledge: Genesys, AWS Connect, Five9.
  • CRM knowledge: Salesforce and Zendesk.
  • AI and conversational AI for digital engagement.
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