Mandarin Technical Support Associate

📋 Description

• Serve as primary contact for customers via chat, phone, and email.
• Provide bilingual support in English and Mandarin.
• Troubleshoot issues and decide on resolution or escalation.
• Guide customers through Workstream features and workflows.
• Maintain a positive, empathetic, and professional approach.
• Support knowledge bases and product testing initiatives.

🎯 Requirements

• 2-5 years in Customer/Technical/Product Support or Help Desk.
• Fluent in Mandarin and English, verbal and written.
• Tech-savvy with ability to learn new software and troubleshoot.
• Experience using help desk software and remote support tools.
• Willing to work US time zones and occasional in-person meetings in Metro Manila.
• Strong knowledge of Payroll and HR products.

🎁 Benefits

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Company-issued Device