Market Coordinator (12 Month Fixed-Term Contract)

📋 Description

• Serve as an additional Host-facing support for the Market Management Team
• Master and maintain knowledge of company policies and procedures inside and out, being an expert in
• Provide end-to-end resolution and communication to Hosts while maintaining professionalism and
• Conduct in-depth research to address and resolve Host issues
• Triage and assign escalations tickets and and provide recommendations for efficient resolution
• Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in

🎯 Requirements

• 3+ years as a Customer Support Representative or Account Management
• 2+ years of hospitality/travel industry experience (nice to have)
• Language skills required: fluent English & French
• Proven expertise in handling high value and time sensitive customer service inquiries with strong
• Exceptional written and verbal communication abilities
• Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment

🎁 Benefits

• Base pay range shown is annualized and may be modified in the future
• This role may be eligible for bonus, benefits, and Employee Travel Credits
• Reasonable accommodations throughout the recruitment process for applicants with disabilities