Marketplace Manager

📋 Description

• Guide customers in adopting existing and newly released platform capabilities to deepen engagement
• Serve as the primary day-to-day operational contact, answering platform 'how-to' questions and
• Manage end-to-end ISV and product onboarding, including SKU validation, pricing model
• Lead recurring strategic touchpoints with Enterprise accounts and facilitate structured, low-touch
• Review weekly release notes to identify features relevant to customer roadmaps and proactively
• Produce operational content and deliver enablement sessions for customer-facing Sales, Operations

🎯 Requirements

• 3+ years of experience in SaaS, cloud commerce, marketplace operations, technical account
• Working knowledge of B2B marketplace concepts: subscription lifecycles, catalog structures, partner
• Hands-on experience with tools such as Zendesk, Jira, or CRM platforms, and comfort navigating
• Ability to translate business requirements into platform configurations and deliver clear
• Strong prioritization skills—because you will manage concurrent requests across multiple accounts