Marketplace Operations Manager / Customer Success Manager

📋 Description

• Monitor customer requests and ensure SLA-compliant provider responses.
• Follow up with providers via phone, email, SMS, or in-app messaging.
• Resolve operational issues like cancellations, complaints, and no-shows.
• Coordinate complex bookings and confirm event logistics.
• Onboard new customers and drive repeat bookings.
• Track metrics and collaborate cross-functionally for improvements.

🎯 Requirements

• 1+ year in marketplace ops, customer success, or related field.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proactive problem-solving and ownership mentality.
• Ability to work autonomously in a remote environment.
• Preferred: experience with marketplaces or hospitality.

🎁 Benefits

• Flexible hours with remote work.
• High ownership and direct business impact.
• Startup environment with cross-functional exposure.
• Professional growth opportunities.
• Potential travel to conferences and retreats.
• Mission-driven culture.