Provide high quality services to VIP customers via different channels
Resolve operational issues end-to-end for VIP customers
Work closely with sales team and understand customer profiles
Maintain high customer satisfaction and quality standards with policy/compliance
Identify potential risks for major complaints and escalate

🎯 Requirements

3 years+ proven experience in a customer facing role from international company
Bachelor’s degree and English CET-4
General knowledge of computers and Microsoft Office applications
Experience with fintech, banking, or eComs industry is a strong plus

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