Media & Telecom Customer Support

📋 Description

• Respond to customer inquiries via phone, email, chat, and social media channels with prompt and
• Troubleshoot technical issues related to media and telecom services, providing clear step-by-step
• Document customer interactions accurately in the CRM system and maintain detailed records of issues
• Identify and escalate complex issues to appropriate departments while keeping customers informed of
• Provide product information and explain service features to customers in a clear and understandable
• Follow up with customers to ensure their issues have been resolved satisfactorily and gather

🎯 Requirements

• Proven customer service experience of 1-3 years, preferably in the media, telecom, or related
• Excellent verbal and written communication skills with the ability to explain technical concepts in
• Strong problem-solving abilities and a detail-oriented approach to resolving customer issues
• Proficiency with CRM software, ticketing systems, and other customer support tools
• Demonstrated ability to multitask and manage multiple customer interactions while maintaining
• Active listening skills and genuine empathy for customer concerns