Customer Guide Engagement Specialist handling inbound/outbound calls, email, chat, and more
Assist members/patients and providers with healthcare benefits and care programs
Deliver empathetic, efficient service and build trust with Customers
Protect PHI and comply with HIPAA and regulations
Support multiple departments and adapt to evolving business needs

🎯 Requirements

High school diploma or equivalent
2+ years in healthcare/customer service or outbound calling roles
1+ year in healthcare contact center or outbound environment
Strong communication, empathy, and active listening
Proficiency with CRM systems and Microsoft Office
Ability to learn and work independently or in a team

🎁 Benefits

Remote work with comprehensive benefits
Medical, dental, and vision plans
401(k) with employer match
Paid time off and parental leave
EAP and ongoing professional development
Compensation paid bi-weekly; base pay range disclosed

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