Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Provide friendly, accurate, and timely service to Customers through multiple channels (phone
• Listen actively, understand needs, and navigate internal resources to achieve outcomes.
• Build rapport and trust to create a positive, personalized experience.
• Protect PHI and comply with HIPAA and applicable laws.
• Back up and support other departments as needed.

🎯 Requirements

• High school diploma or equivalent.
• 2+ years in health plan/healthcare customer service or outbound roles; inbound/outbound experience
• 1+ year in a healthcare contact center or outbound environment.
• Strong verbal/written communication, empathy, and active listening.
• Ability to navigate complex systems, CRM software, and Microsoft Office.
• Resilience with outbound dialing; comfort with scripted/dialer workflows.

🎁 Benefits

• Work from Home: fully remote company.
• Comprehensive Medical, Dental, Vision plans.
• 401(k) with employer match.
• Life and Disability insurance; voluntary Life options.
• Employee Assistance Program (EAP).
• Paid time off and paid parental leave.