Medical Contact Center Representative, Inside Sales

📋 Description

• Serve as voice of Guidehealth and main contact for members/patients and providers.
• Handle inbound/outbound calls, email, chat, SMS, and other channels.
• Provide empathetic, accurate, and timely service; navigate healthcare benefits and care programs.
• Support cross-functional teams (Claims, UM, Intake, Quality, Care Management, Patient Engagement).
• Educate customers on plan benefits and self-service resources; promote enrollment in programs.

🎯 Requirements

• High school diploma or equivalent; 2+ years in health care-related customer service or outbound
• Experience in healthcare contact centers or outbound calling preferred.
• Excellent communication, active listening, empathy, and problem-solving.
• Ability to work with scripted call flows, dialer-based workflows, and CRM systems.
• Knowledge of medical terminology, benefits, and insurance processes helpful.

🎁 Benefits

• Work from Home: fully remote company with equipment provided; internet requirement noted.
• Medical, Dental, Vision; 401(k) with employer match.
• Life and Disability insurance; voluntary Life options.
• Employee Assistance Program (EAP); paid time off; paid parental leave.
• Professional growth resources and ongoing training.