Medical Device Service & Repair Manager

📋 Description

• Become a hands-on expert in the repair of our current shockwave device, then both of our
• Design and document the end-to-end service process: intake, diagnosis, RMA flow, depot repair
• Partner with our Philippines-based support team to define what gets diagnosed and resolved remotely
• Build troubleshooting trees, repair procedures, and training materials so repair knowledge is
• Hire, train, and lead repair technicians as volume grows across product lines
• Own spare parts forecasting and inventory for the service operation

🎯 Requirements

• 5+ years hands-on experience as a technician repairing electronic or electromechanical devices —
• 3+ years managing a service, repair, or technical team — hiring, performance management, and
• Strong documentation instincts — you write the procedure as you learn the repair
• Experience writing technical documentation in a regulated environment — service procedures, work
• Working knowledge of ISO 13485 quality system requirements as they apply to service and repair
• Systems thinker: you see a pile of repairs and want to build the workflow, not just clear the queue