Medical Information Associate

📋 Description

• Provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical
• Accurately identify, document and report adverse events/side effects, pregnancy and other special
• Ensure that all medical information enquiries are tracked and fully documented within the Medical
• Participate in the out-of-hours provision of medical information for clients who have contracted a
• Provide management with regular updates regarding project status and metrics concerning enquiries
• Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system

🎯 Requirements

• Life science / bio medical background – healthcare related degree (chemistry, biology
• Customer service or call centre experience preferred
• Comfortable receiving enquires by phone
• Ability to perform out-of-hours service if required
• Time and issue management, delegation, organization and multitasking skills with good attention to
• Strong interpersonal and communication skills

🎁 Benefits

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world
• Human-centric environment that prioritizes diversity, equity, and inclusion
• Healthy work-life balance