Provide approved responses to medical enquiries from external US customers (healthcare
Accurately identify, document and report adverse events/side effects, pregnancy and other special
Ensure that all medical information enquiries are tracked and fully documented within the Medical
Participate in the out-of-hours provision of medical information for clients who have contracted a
Provide management with regular updates regarding project status and metrics concerning enquiries
Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system

🎯 Requirements

Life science / bio medical background – healthcare related degree (chemistry, biology
Advanced English skills, both verbal and written
Customer service or call centre experience preferred
Strong interpersonal and communication skills
Comfortable receiving enquiries by phone
Comfortable working US working hours/shifts

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