Medical Management Quality & Training Manager

📋 Description

• Lead, coach, and develop the Quality and Training team by establishing performance expectations
• Design, deliver, and maintain structured onboarding and continuing education programs, including
• Collaborate with department leaders and subject matter experts to identify learning needs
• Oversee quality auditing standards, calibration practices, scorecards, and review processes to
• Guide auditors in translating recurring quality findings into targeted education, performance
• Analyze audit results, quality metrics, employee feedback, client reports, case volumes

🎯 Requirements

• Bachelor's degree or equivalent professional experience.
• At least 5 years of experience in case management, medical management, quality assurance, training
• Experience within a third-party administrator (TPA), insurance carrier, or healthcare organization
• At least 3 years of supervisory or people-management experience, including coaching and developing
• Demonstrated experience conducting or overseeing quality audits, providing constructive feedback
• Proven ability to design and deliver structured onboarding and continuing education programs

🎁 Benefits

• Fully remote work environment with the flexibility and comfort of working from home.
• Competitive total rewards and benefits package.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Generous paid time off.
• Tuition reimbursement to support continued learning and professional development.