Medical Records and Customer Support Spec

📋 Description

• Process medical record requests accurately and efficiently according to established procedures.
• Manage incoming requests through multiple channels and ensure timely completion within required
• Respond to patient questions and requests by phone with professionalism and empathy.
• Maintain HIPAA compliance and protect confidentiality of PHI.
• Support overflow processing during high volume periods.
• Review requests, identify issues, and provide feedback on volume and operational challenges.

🎯 Requirements

• Strong attention to detail and ability to handle confidential information responsibly.
• Ability to learn quickly and adapt to new systems, workflows, and processes.
• Dependable work ethic with strong follow-through and accountability.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.
• Strong verbal communication skills and comfort assisting patients by phone.
• Positive attitude with a willingness to support team goals.

🎁 Benefits

• Hourly compensation range of $16.00 to $16.50.
• Remote work opportunity.
• Collaborative and supportive work environment.
• Opportunities for professional growth and career advancement.
• Medical, dental, and vision insurance options.
• 401(k) matching program.