Medical Records Operations Support

📋 Description

• Obtain necessary medical documentation by collaborating with and serving as primary liaison between
• Understand and apply CMS, state, and insurer medical policy and coverage guidelines (including LCD
• Navigate and extract data from multiple versions of electronic medical records, including EPIC
• Lead and coordinate account outreach efforts, tracking special contact requests, reviewing incoming
• Assist with regular case upload and database maintenance
• Develop and cultivate working relationships with other departments impacting revenue cycle

🎯 Requirements

• Two- or Four-year undergraduate degree or certification preferred
• At least 2 years prior customer service or support experience
• Previous laboratory experience in oncology and/or organ health strongly preferred
• Multilingual skills are a plus
• Knowledge of medical billing systems, medical terminology, basic procedure coding knowledge and
• Proficiency with G-Suite products, including Google Calendar and G-Sheets

🎁 Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their
• Free testing for employees and immediate family members
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits