Member Advocate (Lehi, UT - Contract)

📋 Description

• Be the first point of contact for Collective Health members.
• Respond to high-volume Tier 1 inquiries via phone and email.
• Help members understand, navigate, and pay for healthcare benefits.
• Support and contribute to a positive team culture aligned with company values.
• Report to a Team Lead as an essential member of the Customer Experience team.
• Participate in a hybrid work model from Lehi, UT office (2 days in office).

🎯 Requirements

• Empathy and resiliency to support members in healthcare situations.
• Strong written and verbal communication skills.
• Ability to adapt in a fast-paced, high-volume environment.
• Ability to learn new software and adapt to new processes.
• Technologically savvy with the ability to balance tasks calmly.
• Maintain composure when handling multiple inquiries.

🎁 Benefits

• Mission-driven culture focused on healthcare innovation.
• Impactful projects shaping the organization’s future.
• Professional development through internal mobility, mentorship, and courses.
• Flexible work arrangements and supportive work-life balance.