Member Engagement Coordinator

📋 Description

• Make high-volume outbound calls throughout the member journey, starting with newly referred members
• Schedule members with their assigned occupational therapist to start the home modification process
• Keep members informed on their projects with timely updates and clear next steps, to reduce member
• Handle all inbound communication with care, including callback requests
• Quickly pull together member and program information to resolve questions and hand off to the right
• Document every interaction accurately and on time in our internal CRM

🎯 Requirements

• 2+ years in a high call volume, customer-facing role involving phone-based work, care coordination
• A genuine commitment to members and to delivering a great experience, including a track record of
• Ability to build rapport quickly and communicate with empathy, especially with older adults or
• Ability to switch context quickly between stakeholders with different needs (members, caregivers
• Comfort in an environment where processes evolve quickly, with the flexibility to absorb new
• Excellent verbal and written communication

🎁 Benefits

• Generous company-funding of our health, vision, and dental plans
• HSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• Hospital Insurance
• 401(k) immediately upon hire