Member Experience Associate

📋 Description

• Provide knowledgeable, efficient, and professional support to consumers through phone and email.
• Guide consumers through health, dental, and vision insurance enrollment processes.
• Answer questions related to eligibility, coverage, benefits, and enrollment requirements.
• Help consumers navigate enrollment systems and resolve coverage or enrollment issues.
• Use internal enrollment tools and workflows accurately and efficiently.
• Follow up with consumers when additional information or action is required.

🎯 Requirements

• Active insurance license required.
• Fluency in both Spanish and English.
• Experience working with Healthcare.gov and/or state-based health insurance marketplaces, such as
• Previous experience assisting consumers with health insurance enrollment or coverage.
• Strong verbal and written communication skills, with the ability to explain insurance information
• Strong attention to detail, sound judgment, and the ability to remain composed in a fast-paced

🎁 Benefits

• Compensation: $33.00 per hour.
• Employment type: Seasonal W-2 employment.
• Schedule: 40 hours per week, Monday through Friday, 8:00 a.m. to 4:00 p.m. PST.
• Work arrangement: Fully remote within the United States.
• Overtime: Non-exempt and overtime eligible; additional hours may be available or required during
• Seasonal assignment: Employment begins October 12, 2026, with assignments concluding in phases as