Provide high quality frontline support to members via email and phone channels.
Meet designated SLAs and success metrics.
Own support issues end-to-end, with fast and empathetic solutions.
Identify recurring issues and partner with cross-functional teams.
Improve internal processes, documentation, and team resources.
Coordinate with Employer Support and other Operations teams on cross-functional issues.

🎯 Requirements

1-4 years in customer support, healthcare, or health tech.
Excellent written and verbal communication; simplify complex concepts.
Motivation to work at the health tech and fintech intersection.
Able to work with Operations, Product, and Engineering teams.
Proven ability to perform under pressure at high velocity.
Experience supporting health insurance, ICHRA, or complex financial products.

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