Member Experience Specialist - Tampa Bay Area

📋 Description

• Provide high-quality frontline member support through email and phone, addressing questions and
• Own member issues end-to-end, delivering timely, empathetic, accurate, and comprehensive
• Meet established service-level agreements and performance metrics while maintaining a high standard
• Explain complex healthcare, insurance, benefits, and financial concepts clearly to members
• Identify recurring issues, unusual cases, product gaps, and potential bugs, escalating them to
• Partner with Operations, Product, Engineering, Customer Success, Employer Support, and other teams

🎯 Requirements

• 1–4 years of experience in customer support, healthcare, health technology, or comparable
• Excellent written and verbal communication skills with ability to explain complex topics clearly in
• Strong customer-service orientation with empathy, sound judgment, and commitment to thorough issue
• Ability to work in a fast-moving environment while maintaining accuracy, organization, and high
• Strong interest in intersection of healthcare technology and financial technology, especially
• Demonstrated ability to collaborate with cross-functional teams to solve customer problems.

🎁 Benefits

• Remote work opportunity within United States, with role specifically based in or near Tampa Bay
• Competitive annual compensation of $85,000–$105,000 USD.
• Opportunity to work at intersection of healthcare, financial technology, and member experience.
• High degree of ownership and direct influence on support operations, workflows, documentation, and
• Close collaboration with Operations, Product, Engineering, Customer Success, and other
• Exposure to complex healthcare benefits and insurance workflows, providing significant professional