Member Implementation Advisor

📋 Description

• Guide members through implementation: work with new members to understand their objectives
• Support onboarding and adoption: guide members through each stage of implementation, helping them
• Deliver engaging training: lead accessible training sessions for individuals and groups, adapting
• Provide practical solutions: identify implementation challenges, troubleshoot issues, and help
• Build strong member relationships: establish positive, professional relationships, communicate
• Connect members with relevant resources: introduce members to tools, resources, and services that

🎯 Requirements

• Experience in a client-facing role, preferably in a SaaS or technology environment, such as
• Strong communication and presentation skills, with the ability to explain technical concepts
• Ability to understand customer needs, ask thoughtful questions, and recommend practical solutions.
• Comfort learning new software platforms, troubleshooting problems, and working across multiple
• Strong organizational skills and attention to detail, including the ability to manage competing
• Ability to work independently while collaborating effectively with colleagues across teams.

🎁 Benefits

• Salary: The advertised annual salary range is USD $58,000–$63,000, depending on experience and
• Paid time off: 20 days of paid time off per calendar year for Canadian employees.
• Medical coverage: Medical benefits provided through Sun Life.
• Retirement savings: Registered Retirement Savings Plan (RRSP) matching through Canada Life, with
• Remote work: A fully remote position open to candidates residing in Canada or the United States.
• Training and development: Training on the software, implementation processes, and member experience