Member & Provider Care Specialist

📋 Description

• Handle inbound and outbound calls, secure messages and/or email communications with members or
• Manage queue work and assigned caseload through efficient dashboard management
• Identify, investigate, and resolve issues within determined SLAs
• Collaborate with colleagues, Experts, and Leads to identify trends and roadblocks
• Utilize internal tools and resources seamlessly
• Effectively communicates findings and resolutions with providers and internal departments

🎯 Requirements

• 1+ years in customer support, healthcare, tech and/or related field
• Experience in a fast-paced environment
• 6 + months of member and customer service experience
• 1+ year of escalations experience in a customer service environment
• Bonus: 1 + years of claims experience
• Bonus: Bilingual Spanish

🎁 Benefits

• Hourly rate of $22.00
• Employee benefits including medical, dental, and vision
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation