Member Services Agent I

📋 Description

• Outbound outreach to members who may or may not have heard of Vida via our phone system. Use
• Take in-bound calls from members to conduct assessments, answer questions related to services
• Provide an exceptional customer experience by responding to member inquiries with professionalism
• Accurately document all member interactions and resolutions in the Member Services system
• Proactively resolve member concerns by identifying solutions and escalating complex issues to the
• Adhere to company protocols to ensure compliance with healthcare standards while prioritizing

🎯 Requirements

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred.
• Minimum 2-3 years of experience in a customer service or call center role, preferably within the
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Proficiency in using CRM and ticketing systems.
• Ability to work efficiently in a fast-paced, member-focused environment.