Member Success Lead

📋 Description

• Own member onboarding end to end, from partner launch through first session, ensuring members are
• Manage member success at volume, catching inactive members, resolving issues promptly, and
• Drive partner operations at scale by building scalable processes for nominations, communications
• Collaborate with Coaching, Coach Recruiting, and Marketplace Operations to anticipate demand
• Transform manual workflows into scalable systems using AI and automation tools (HubSpot, Zapier)
• Proactively identify friction and risks using data, member feedback, and operational signals to

🎯 Requirements

• 5+ years in operations, member success, or onboarding at a fast-growing company; B2B2C
• Proven experience building scalable systems and redesigning high-volume operations using technology
• Strong operational acumen with ability to anticipate problems and design efficient processes.
• High diligence, responsibility, and ability to follow through on details without reminders.
• Calm, organized, and composed under high volume and competing priorities.
• Fluent with tools like HubSpot, Zapier, spreadsheets, and AI workflow builders; SQL is a plus.

🎁 Benefits

• Fully remote role with bi-annual team offsites
• Competitive salary and equity
• Medical, dental, vision insurance, and 401k plan
• Unlimited vacation (encouraged to take time off)
• $500 home office stipend
• Access to your own Mento Coach