Alan

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Member Support Expert - Canada

Customer Support

Added

11 days ago

Location

🇨🇦 Toronto

Type

Full time

Salary

Salary not provided

Related skills

customer service onboarding cross-functional collaboration ai tools

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📋 Description

Deliver timely, transparent member support.
Build deep knowledge of healthcare systems.
Support both members and B2B customers.
Collaborate with Product, Ops, Sales, and Insurance.
Drive strategic projects in Canada Care ops.
Mentor junior Care team members.

🎯 Requirements

3+ years of relevant experience.
Excellent written and verbal English.
Builder mindset; self-starter; proactive.
Comfortable with tech and AI tools.
Strong empathy and multi-channel support.
Great organizational and time mgmt skills.

🎁 Benefits

Competitive compensation including salary and equity.
Comprehensive benefits package.
Growth, learning, and career development.
Supportive, collaborative team environment.

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