Alan

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Member Support Expert - Canada 🇨🇦

Customer Support

Added

25 days ago

Location

🇨🇦 Toronto

Type

Full time

Salary

Salary not provided

Related skills

time management insurance english healthcare operations

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📋 Description

Deliver exceptional member support promptly and transparently
Develop healthcare systems expertise to assist members and B2B customers
Provide insights to improve products and services
Assist with onboarding of new companies
Collaborate across teams to drive strategic initiatives
Own strategic Care projects to scale operations in Canada

🎯 Requirements

3+ years experience
Excellent written and spoken English
Empathy and user-centric mindset
Problem solving and proactive mindset
Strong organization and time management
Able to collaborate across teams and drive improvements

🎁 Benefits

Generous equity packages alongside base salary
Hybrid office with in-person days
Lunch, coffee & Great snacks provided
Top-of-the-range equipment and setup
6-week vacation policy and flexible hours
Comprehensive healthcare and family coverage

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