Member Support Expert - Canada 🇨🇦

📋 Description

• Deliver exceptional member support that is timely and empowering.
• Develop deep healthcare systems expertise to help members and B2B clients.
• Provide insights to improve products and onboarding; collaborate across teams.
• Own strategic projects to scale Care operations in Canada with autonomy.
• Work with Product, Ops, Sales, and Insurance teams; contribute to hiring.
• Coach junior Care teammates (optional).

🎯 Requirements

• 3+ years of experience.
• Excellent written and verbal English.
• Outstanding problem-solving skills.
• Strong organization and time management.
• Ability to simplify complex topics.
• User-centric empathy and proactive mindset.

🎁 Benefits

• Comprehensive benefits package.
• Collaborative culture and growth opportunities.
• Work with AI-powered tools in a fast-paced environment.
• Cross-functional collaboration with Product, Ops, Sales, and Insurance.
• Opportunities to coach and mentor teammates.
• Global company with diverse backgrounds.