Member Support Expert - Canada 🇨🇦

📋 Description

• Deliver exceptional member support that is timely and empowering.
• Build healthcare systems expertise for members and B2B clients.
• Collaborate with Product, Ops, Sales and Insurance teams.
• Lead onboarding and scale Care ops in Canada.
• Shape Canada Care ops: onboarding and proactive support.
• Participate in hiring and cross-functional improvements.

🎯 Requirements

• 3+ years experience in member care or customer support.
• Excellent written and verbal English.
• Strong problem-solving and communication skills.
• Highly organized with strong time management.
• User-centric empathy and customer-focused mindset.
• Self-starter with adaptability and independence.

🎁 Benefits

• Generous equity plus base salary.
• Hybrid office in Canada HQ with ~4 days in-person.
• Health insurance for you and your family.
• 6-week vacation policy and flexible hours.
• TTC monthly pass reimbursement.
• Learning and training opportunities.