Deliver timely, transparent, empowering member support.
Develop healthcare systems expertise to assist members and B2B customers.
Contribute insights to improve products and services; onboarding and cross-functional work.
Own strategic projects to scale Care operations in Canada.
Collaborate with Product, Ops, Sales and Insurance teams.
Mentor junior Care team members (optional coaching).

🎯 Requirements

3+ years of experience.
Excellent written and verbal English.
Strong problem-solving and analytical skills.
Great organizational and time-management skills.
Ability to simplify complex topics for members.
Customer-centric mindset with empathy.

🎁 Benefits

Comprehensive benefits package.
Career development and growth opportunities.
Collaborative, diverse team culture.
Cross-functional collaboration with Product, Ops, Sales.
Access to AI-powered tools to improve care experiences.

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