Member Support Expert (EN/FR) - Canada

📋 Description

• Provide timely, transparent, and empowering support to Alan members.
• Develop expertise in healthcare systems and Alan’s products.
• Help members and business customers get the most value from their coverage.
• Share insights to improve products and services.
• Support new company onboardings.
• Collaborate across teams on strategic initiatives.

🎯 Requirements

• At least three years of relevant experience.
• Excellent communication and organizational skills.
• Ability to simplify complex topics.
• Fluent in written and spoken English and French (mandatory).
• Comfortable with technology, AI-powered tools, and multi-channel support.
• Demonstrates empathy, initiative, adaptability, and sound judgment.

🎁 Benefits

• Competitive salary and equity.
• Six weeks of vacation and flexible working hours.
• Comprehensive health insurance, 100% covered by Alan for you and your family.
• Lunch allowance, coffee, and snacks on office days.
• High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
• Fully reimbursed TTC monthly pass.