Member Support Representative II - Verifications

📋 Description

• Conduct inbound video verification calls with members, ensuring a friendly and professional
• Verify member identities across multiple communities by requesting and validating required
• Address member inquiries and concerns related to the verification process
• Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and
• Embrace and implement the tactics and techniques provided by leadership during coaching/ training
• Adhere to the companies Quality Assurance program and the associated policies

🎯 Requirements

• High school diploma or equivalent required
• Minimum 6 months of experience in customer support role preferably in a contact center environment
• Minimum 6 months of experience using Mac and/PC platforms for daily operations
• Excellent written and verbal communication skills
• Excellent interpersonal skills and capable of de-escalating conflict
• Proficiency in using video conferencing software like Zoom

🎁 Benefits

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• Shift differential for nights and overnights
• Medical, Dental, and Vision Insurance
• Eligible for 15 days of accrued Paid Time Off annually
• Paid training and ongoing professional development