Member Support Representative Tier 1 (Part-Time)

📋 Description

• Serve as the first point of contact for all inbound member inquiries, greeting every caller
• Accurately document interactions and ongoing resolutions to ensure seamless follow-up.
• Efficiently navigate internal FAQs, knowledge base documentation, and standard operating procedures
• Ensure member records are accurate and complete.
• Multitask using internal tools and resources to perform real-time eligibility checks while
• Field questions about the purpose and importance of Telenutrition.

🎯 Requirements

• Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps
• Prior remote experience (Highly Preferred): 1+ years of experience working successfully in a
• The ability to communicate complex information concisely in writing.
• Experience working with sensitive and protected information, including PII and PHI, and a basic
• A completely private, secure, and quiet workspace.
• Availability to work between Monday through Thursday from 11AM - 5:30PM PST and Friday from 11:30AM

🎁 Benefits

• Remote-First Company
• Flexible & remote location
• Engaging, collaborative team