Manage a team of 10–15 Membership Services Representatives with varying schedules.
Identify training opportunities with L&T, QS, and Content teams.
Conduct regular 1:1s, team meetings, and coaching sessions.
Lead a high-performing team that meets KPIs.
Leverage AI-driven tools to improve efficiency and member experience.
Hybrid role in Limerick; remote one day per week.

🎯 Requirements

Team Leader/Manager experience in contact centre preferred.
Passion for leading, coaching, developing others.
Excellent written and verbal communication.
Thrives in a dynamic, fast-paced startup environment.
Eligible to live and work in Ireland.
Available to work in Limerick four days/week; overnight shifts 7pm-8am.

🎁 Benefits

Equal Opportunity Employer; inclusive culture.
Hybrid work arrangement with remote day.
Comprehensive benefits package.
Training and development opportunities.
Supportive leadership and coaching culture.

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