Merchant Banking Support Associate

📋 Description

• Join Sutherland as Merchant Support Associate, handling customer service and solutioning for
• Provide inbound support, respond to inquiries on technical issues, and assist with account
• Assist with billing, authorization, deposits, statements and related processes.
• Be the point of contact for merchants, supporting high-volume inbound calls or chats.
• Opportunity to up-sell products or services where appropriate.

🎯 Requirements

• Must be 18+; background check may be required.
• High school diploma or equivalent; English proficiency is essential.
• Flexible availability, including weekends/public holidays; onsite training/work acceptable.
• Strong customer service experience and problem-solving skills.
• Excellent communication, attention to detail, and ability to multi-task.
• Tech-savvy with troubleshooting abilities and basic MS Office skills.

🎁 Benefits

• Competitive compensation with merit increases and shift differentials where applicable.
• Paid training, health and life insurance, vacation and sick leave.
• Onsite amenities and transportation support; employee recognition and growth opportunities.