Merchant KYB Services Associate

📋 Description

• Contact merchants by email, phone, or approved channels.
• Explain why KYB process is required.
• Guide merchants on which documents to upload.
• Help merchants understand how and where to submit the information.
• Follow up with merchants who haven't completed the process.
• Check whether uploaded documents are complete and meet internal requirements.

🎯 Requirements

• Fluency in English and Romanian.
• Strong communication skills and confidence in contacting merchants.
• Ability to explain processes clearly and patiently.
• Good attention to detail.
• Comfortable working with documents and structured information.
• Able to follow clear guidelines and internal processes.

🎁 Benefits

• A part time role with 20 working hours per week.
• Meal tickets, medical subscription, gym benefit.
• The opportunity to support an important compliance project across Wolt markets.
• Hands on experience in merchant operations and compliance processes.
• A collaborative team environment with support from Merchant Services and Compliance Operations teams.
• A chance to build strong operational, communication, and process management skills.