Merchant Onboarding Lead

📋 Description

• Lead KYB onboarding ops; ensure smooth partner onboarding and after-sales support.
• Own KYB onboarding; chase stakeholders and remove blockers for efficiency and compliance.
• Develop and maintain SOPs; hold 1:1 sessions with associates for guidance.
• Oversee Partner Support and Onboarding sub-teams; ensure efficient workflows and timely tickets.
• Lead account management associates in building trusted partner relationships.
• Manage partner support; ensure concerns addressed promptly.

🎯 Requirements

• Bachelor’s degree in Management, Finance, Business, or equivalent.
• At least 3 years of experience in customer service, account management, or partner operations.
• Proven experience in KYB onboarding, partner account management, or related operational workflows.
• Experience in delivering client-focused solutions based on partner needs.
• Strong planning, analytical, and problem-solving skills.
• Self-motivated and highly focused, able to work independently without close supervision.

🎁 Benefits

• Cross-functional collaborations across teams to improve customer experience.
• Growth opportunities as Coins expands beyond APAC.
• Bright ideas driving data-backed, meaningful changes.