Merchant Operations Associate

📋 Description

• Leading updates and improvements to restaurant menus and retail assortments on the platform
• Ensuring portfolio of stores reach the highest Wolt service standards by conducting regular quality
• Training partner venues on how to use Wolt's Portal and equipment to operate effectively and
• Assisting the Account Management and Merchant teams with partner-related administrative tasks
• Resolving technical issues related to merchant operations
• Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at

🎯 Requirements

• Detail-Oriented & Organized
• Customer-Focused (previous experience in customer service, administration, or sales support is a
• Tech-Savvy (comfortable working with digital tools and managing data)
• Great Communicator
• Fluent in Greek & English
• Bonus: Experience in the restaurant, retail, or e-commerce industry

🎁 Benefits

• A Fun & Dynamic Work Environment
• Career Growth opportunities
• Wolt Perks – Discounts on Wolt orders for restaurant and retail shops
• Team Activities - Monthly team-building events
• Work equipment