Merchant Operations Specialist

📋 Description

• Manage intake for new product and merchant account requests from internal sales teams and external
• Facilitate onboarding and training for new partners, helping establish strong relationships and
• Review and coordinate pricing quotes with sales teams and customers, ensuring requests are handled
• Communicate underwriting and risk considerations to sales teams when supporting new merchants and
• Develop and maintain strong knowledge of payment applications, products, and features to provide
• Manage escalated questions and issues from internal sales teams, investigating concerns and

🎯 Requirements

• Bachelor's degree or equivalent professional experience.
• At least 2 years of experience in merchant customer service, payment processing, or a related
• Strong understanding of merchant services, payment processing, or ACH operations is highly valuable.
• Consistent commitment to honesty, integrity, accountability, and high service standards.
• Excellent attention to detail, with the ability to review processes and identify opportunities to
• Strong interpersonal and communication skills, with the ability to build productive relationships

🎁 Benefits

• Salary range of $48,000–$72,000, with compensation varying based on location, job-related
• Fully remote position within the United States.
• Opportunity to work in the B2B payments and merchant services sector.
• Exposure to merchant onboarding, ACH processing, sales operations, underwriting, risk, and customer
• Collaborative environment with opportunities to work across sales and multiple business functions.
• Opportunity to contribute directly to process improvements, operational efficiency, and customer