Merchant Success Manager, Enterprise

📋 Description

• Own revenue retention, renewals, and expansion across your portfolio.
• Build trusted executive relationships and align with merchants' business goals.
• Lead QBRs and executive reviews to demonstrate business impact.
• Drive product adoption and value realization across the Loop platform.
• Partner with Sales to identify cross-sell and upsell opportunities.
• Collaborate cross-functionally to deliver a seamless merchant experience.

🎯 Requirements

• Several years in Enterprise Customer Success, Merchant Success, or Account Management for B2B SaaS.
• Track record owning enterprise renewals and retention/expansion targets with executive stakeholders.
• Proven ability to uncover and close growth opportunities within existing accounts.
• Demonstrated success building trusted executive relationships and advising enterprise customers.
• Experience partnering cross-functionally with Sales, Onboarding, Finance, Product, Engineering, Marketing, and Leadership.
• Strong analytical skills using data to tell value stories and drive recommendations.

🎁 Benefits

• Blended Working Environment enabling flexible work.
• Opportunity to build APAC Enterprise presence.
• Collaborative culture across Sales, Onboarding, Product, Engineering.
• Growth-focused, data-driven product feedback and roadmap influence.