Merchant Success Specialist-Mid Market

📋 Description

• Manage a portfolio of approximately 8–12 mid-market merchants in partnership with a Merchant
• Serve as a primary point of contact for routine operational requests, providing timely, accurate
• Resolve standard merchant issues involving orders, warehouse receiving orders (WROs), inventory
• Assess incoming requests, resolve standard issues independently, and escalate strategic, complex
• Execute operational action plans established with the Merchant Success Manager, taking ownership of
• Help merchants understand and use relevant platform features and fulfillment services effectively

🎯 Requirements

• 4–7 years of experience in Customer Success, Account Management, Operations, Merchant Services, or
• Demonstrated experience working directly with customers or merchants to resolve operational issues
• Strong analytical and troubleshooting skills, with the ability to assess requests, prioritize
• Excellent time management and organizational abilities, with the capacity to manage a high volume
• Excellent written and verbal English communication skills, including the confidence to engage
• Experience working with multiple departments to resolve customer issues, coordinate operational

🎁 Benefits

• Comprehensive Insurance Coverage: Medical, term life, and accidental insurance.
• Casual and Sick Leave: 12 days of all-purpose leave for personal needs, illness, and other eligible
• Earned Leave: 15 days of earned annual leave.
• Public Holidays: 12 public holidays.
• Parental Leave: Generous maternity and paternity leave provisions.
• Wellness Support: A quarterly wellness day to encourage employee well-being and time to recharge.