Merchant Support Specialist

📋 Description

• Handle inbound and outbound calls about product issues and login help.
• Evaluate loan applications using established guidelines.
• Guide merchants through onboarding onto our platform.
• Execute call campaigns to promote new features or offers.
• Use Zendesk to promptly respond to customer inquiries via email.
• Collaborate with product, sales, and marketing to resolve issues.

🎯 Requirements

• Proven support experience in a call center.
• Strong verbal and written communication.
• Excellent problem-solving and composure under pressure.
• Collaborates well with cross-functional teams.
• Adaptive, agile, and resilient in changing environments.
• Empathetic and patient with customers.

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Medical, dental, vision, life and disability
• Downtown Phoenix location near transit
• New Hire Training Program