Merchant Support Specialist

📋 Description

• Make informed decisions on loan applications based on established guidelines and criteria
• Deliver exceptional customer service by understanding and resolving issues promptly, ensuring a
• Guide and assist merchants through our platform's onboarding process, offering step-by-step support
• Execute various call campaigns with a focus on engaging contractors and consumers, effectively
• Respond to customer inquiries received via email with professionalism, maintaining high standards
• Work closely with product development, sales, and marketing teams to escalate complex issues and

🎯 Requirements

• Proven experience in a call center environment, demonstrating success in managing high call volumes.
• Strong verbal and written communication skills, with the ability to explain technical concepts
• Exceptional problem-solving skills and the ability to remain calm and composed under pressure.
• A collaborative spirit, thriving when working with cross-functional teams to achieve success.
• Adaptability and resilience in a changing environment, with a willingness to embrace challenges and
• An empathetic and patient attitude towards customers, ensuring every interaction is positive and

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Medical, dental and vision insurance with employer paid options
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass