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9 minutes ago
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Full time
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Related skills

looker analytics saas sql tableau

📋 Description

  • Provide best-in-class support to merchants using our testing platform
  • Respond to merchant inquiries via email, Slack, and chat
  • Report to the Support & Implementation Manager
  • Manage 20-30 open conversations at a time
  • Own follow-ups and ensure tickets are resolved promptly
  • Collaborate with internal teams on escalated or complex issues

🎯 Requirements

  • Proven experience in merchant support or customer support
  • Experience in e-commerce, SaaS, or analytics
  • Excellent communication and problem-solving skills
  • Love helping people and can think on your feet
  • Able to multitask, stay organized, and manage time effectively
  • Familiarity with Tableau, Looker, SQL, or BI platforms is a bonus

🎁 Benefits

  • Competitive salary and equity packages
  • Flexible vacation and PTO
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